What's the mode of payments?

For making your confirmation faster, you can transmit money in our bank account to ICICI BANK /OR/ HDFC BANK /OR/ BANK OF BARODA COCHIN (EKM - MAIN)

ICICI BANK A/C. NAME: MINTVALLEY E-TOURISM (A/C No. 00100 5002925) SWIFT CODE : ICICI NBB' (ERNAKULAM INDIA)

HDFC BANK A/C NAME: MINTVALLEY CORPORATE CENTRE ( A/C No. 02020 00014422)

BARODA BANK COCHIN A/C NAME: MINTVALLEY CORPORATE CENTRE (A/C No. 05600 20000 0319)

Or send a D.D. in favour of  "MINTVALLEY E-TOURISM" payable at Kochi, to the following address: (MintValley Corporate Centre, Kochi)

MintValley Corporate Centre,
E-Tourism Division,
Metro Plaza Building 5th Floor,
Market Road Junction,
Cochin, Kerala, India - 682 014

Telephone: 484-2397550 / 2394640 
Fax. 91 484 4049100                                       

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What's the reservation and cancellation Policy?

Reservation
Full Pre-payment is required for confirming rooms. (You can send 50% payment in advance and the rest can be paid 30 days before trip).  Please note: Reservation at peak season, will be confirmed only on full pre payment basis.

Cancellation
Full refund for cancellation received 30 days in advance. 50% refund for cancellation received 15 – 07 days in advance. No refund for cancellation received less than 07 days.

No. of days before departure:             Percentage of deduction

30 days                                                                0%
30 - 15days                                                         25%
15 - 07days                                                         50%
Less than 07 days                                                100%

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For travel agents (FIT/GIT) ?

Reservation
Full pre-payment to be sent prior to arrival of client unless you have credit facilities with us, in which case payment has to be sent within 15 days of date of bill.

FIT
The Travel Agent Voucher/Payment must be received 30 days prior for FIT reservation, failing which reservation will be cancelled.

Cancellation of a reservation between 30 days to 08 days of the arrival date will incur a cancellation charge equivalent to one night’s accommodation by the resort(s).

Cancellation of a reservation less than 7 days prior to arrival will incur a cancellation charge for the entire length of stay.

GIT
For group reservations, a deposit or a Credit Card guarantee of USD 500/- per hotel is required 90 days prior to arrival. This deposit is non-refundable and non-transferable.

For group reservations within 90-60 days of the arrival date, a deposit of USD 500/- per hotel is required within 14 days of making the reservation. This deposit is non-refundable and non-transferable.

For group reservations within 60 days of the arrival date, a deposit of USD 500/- per hotel is required while making the reservation. This deposit is non-refundable and non-transferable.

The Travel Agent can make a 20% reduction in the number of room’s 60 days or more prior to the arrival date. A further reduction in the number of rooms by 10% is permissible between 60 days and 30 days of the group’s arrival date.

Any reduction in the number of rooms within 30 days to 15 days of the arrival date will incur a cancellation charge equivalent to one night’s accommodation.

Any reduction in rooms within 14 days of arrival will incur a retention charge for entire length of stay per hotel.

The Travel Agent Voucher and rooming list must be received by the hotel(s) at least 30 days prior to the group’s arrival date. If the voucher is not received, the room will be cancelled and retention will apply as stated above.

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